Returns & Exchanges

At Kaldi's Coffee, we want you to be completely satisfied with your purchase. While we cannot accept returns on roasted coffee due to its perishable nature, we are happy to resolve any issues with equipment or apparel within 30 days.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue or the reason for your return.

2

Review Eligibility

Our team will verify that the item is non-perishable, unused, and remains in its original packaging to qualify for a refund or exchange.

3

Ship Your Item

Once approved, securely package your item and send it back to our roasting facility using the provided return shipping instructions.

4

Receive Refund

After we receive and inspect your item, we will process a refund to your original payment method or ship out your requested exchange item.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing